Find answers to common questions about our services, billing, and support
Custom features are scoped and estimated based on complexity, integration needs and testing. We provide a clear estimate and separate maintenance cost where applicable.
Yes. We offer staged delivery and MVP approaches so you can start small and expand features as you grow, keeping initial costs manageable for SMEs and individuals.
We assist with app store submissions, store listing optimisation and resolving review issues to get your app published on Apple App Store and Google Play.
We build mobile-first, optimise images, use caching and minification, and test on real devices to ensure fast, responsive experiences for mobile users.
A brief about your business, target audience, examples of sites or apps you like, required features, and any branding assets. We can guide you through a short discovery checklist.
Yes — we can register domains and provision reliable hosting tailored to your needs (shared, VPS, or cloud). We also help migrate existing sites and configure DNS, SSL and email.
For SMEs we often recommend WordPress for content-driven sites due to its ease of use and ecosystem. For custom web applications we use frameworks like Laravel with a lightweight CMS when needed.
Our standard packages include a fixed number of revision rounds during design and development. We clarify revision limits in the proposal and offer additional rounds as paid add-ons if required.
Ownership terms are specified in the contract. Typically, you own the final deliverables (design, content, and deployed code) once the project is paid and completed, while third-party licenses remain subject to their terms.
Yes — backup strategies are part of our maintenance plans. We schedule regular backups, retain snapshots, and can implement disaster recovery processes for critical systems.
We follow secure development practices, perform vulnerability assessments and apply OWASP guidelines. Security is a continuous process — we recommend regular updates and monitoring.
Yes. We integrate with payment gateways, CRMs, ERPs, messaging platforms, analytics and other APIs. We also build secure custom APIs for integrations with your systems.
Support hours and SLA levels vary by plan. We offer business-hours support as standard and 24/7 options for critical services. SLA specifics (response and resolution times) are defined in your support agreement.
Yes — we set up analytics, conversion tracking, and dashboards to help you measure performance and make data-driven decisions. We also provide guidance on goals and reporting cadence.
Refunds and cancellations are handled per the contract. Prepaid work and costs for third-party services are typically non-refundable. We aim to be fair and transparent and discuss terms before starting work.
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